Week 9 - Lecture, Tutorial

Lecture

This is the last week before we having our midterm break. Today we learn about Knowledge Management System.

Knowledge Management Systems
¢1960s: high productivity and throughput

¢Today: enhance business strategy

—Enable knowledge capture and exchange

¢Openly, freely, readily

—Facilitate the acquisition, documentation, transfer, creation and application of knowledge

—Ensure greater knowledge functionality

¢Maintain a record of all electronic assets

¢Automatically indexing, and categorization

¢Personal customization

Knowledge Management Systems Principles

¢System

—Defined purpose and boundary

—Controllable

—Inter-related components

¢Stakeholders

—End-user

—System manager

—Content manager 

Corporate strategy ~> corporate knowledge End-user ~> contribute and benefit Related systems ~> finance, archive, hr

Knowledge Applications Management

¢Access to specialised tools and services

¢Facilitate knowledge creation and workflow management

¢Example:

—Enabling access to email exchanges

—Use of Internet from office desktop

—CRM

—SCM

—PM

THE FINAL GOAL OF KMS
- Cost savings?
- Quality control and assurance
- TQM – cultural change
- Partnering
- Benchmarking
- BPR – radical change by questioning organisational processes
- Lean production by using less human effort, manufacturing space and equipment by focusing on value


IDENTIFY THE SYSTEM REQUIREMENTS
- User needs
- KMS research
- System requirements
- System constraints
- Site visits
- Related systems

* Request for Information


CLARIFYING THE SYSTEM SPECIFICATIONS
- User and knowledge context
- Vendor information / referees
- Potentiol applications / priority
- Budget

* Request for Proposal / Tender


SYSTEM SELECTION
- After-sales support
- Budget
- Client referrals
- Canned / live demo
- Priorities reflected
- Future capabilities


DECISION TIME
- Agree?
- Oursource?
- Withdraw?
- Staged implementation
- Wait?


PILOT STUDY (BETA TESTING)
- Train users
- Monitor adoption
- Helpdesk support
- Share learning
- Online help
- Nurture champions

* Evaluation


FULL PHASE IMPLEMENTATION
- Promotion
- Encourage advocates
- KM service

* Follow-up / Evaluation

Maintaining the KMS

¢System failure

¢System backup

¢System security

¢User adoption

¢System demand

¢System integration

Tutorial

During tutorial session we discussed solutions of midterm paper. We were not satisfied with our result but we learned how to answer that kind of question in the coming final examination. We still have a lot of time to prepare ourselves for the final. 

I want to wish all my Malay friends Selamat Hari Raya and enjoy your midterm break. Dont forget to study because after the break there's still a lot of midterm test. And do remember to finish all the assignment before the due date. That's all for this entry. Have a nice holiday!